AQA GCSE Business 9-1 - 3.4 Good customer services
This lesson introduces learners to the foundation of good customer services, this starts with learning about the sales process, each stage discussed with examples. Two 3 mark questions with model answers to build exam technique. A hilarious video to highlight the importance of customer service, finally a roleplay activity to bring the topic to life.
Colourful, concise and engaging slides!